Privacy Policy
Effective Date: May 27, 2026
Crownhigh Personal Voicemail LLC
Crownhigh Personal Voicemail LLC ("Crownhigh," "we," "our," or "us") respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Crownhigh mobile application, website, voicemail routing systems, and related services. By accessing or using Crownhigh, you agree to the practices described in this Privacy Policy.
1. Information We Collect
A. Account Information
When you create an account, we may collect:
- Full name
- Email address
- Phone number
- Carrier information
- Username
- Password credentials
- Subscription status
- Billing information
B. Caller & Contact Information
To provide personalized voicemail routing, Crownhigh may collect:
- Contact names
- Phone numbers
- Relationship labels
- Caller metadata
- Caller timing information
- Caller-triggered activation data
Crownhigh only uses this information to provide voicemail routing and message personalization features.
C. Audio & Video Content
Users may upload or record:
- Voicemail greetings
- Video messages
- Triggered audio responses
- Transcripts
- Thumbnails
- Caller responses
These files may be stored securely on cloud servers.
D. Device & Technical Information
We may automatically collect:
- IP address
- Device type
- Operating system
- Browser type
- App version
- Carrier information
- Crash reports
- Usage analytics
E. Payment Information
Payments are processed through third-party providers such as Stripe. Crownhigh does not directly store complete credit card information. Third-party processors may collect cardholder name, billing address, card details, and payment authentication data. Please review Stripe's privacy policies separately.
2. How We Use Information
We use information to:
- Provide voicemail routing services
- Personalize caller experiences
- Deliver audio/video messages
- Process subscriptions
- Authenticate accounts
- Detect fraud or abuse
- Improve app performance
- Provide customer support
- Comply with legal obligations
- Develop future features
3. Conditional Message Activation
Crownhigh allows users to create messages that remain inactive until triggered by a specific caller. These messages:
- Are not publicly visible
- Remain dormant until activation conditions are met
- May self-delete after playback
- May contain personalized emotional or relational content
Crownhigh does not monitor message content except when required by law, for abuse prevention, for security investigations, or for lawful compliance requests.
4. Consent to Recordings
Users are solely responsible for complying with applicable recording and consent laws. Certain jurisdictions require one-party consent, two-party consent, or notification before recording.
By using Crownhigh, users represent and warrant that they will comply with all applicable laws regarding audio recordings, voicemail recordings, video recordings, call forwarding, and telecommunications privacy. Crownhigh disclaims responsibility for unlawful use by users.
5. How We Share Information
We do not sell personal information. We may share information with:
Service Providers including Twilio, Stripe, Supabase, Firebase, AWS, and Cloudflare — only as necessary to operate the service.
Legal Requests — We may disclose information if required to comply with law, respond to subpoenas, protect user safety, investigate fraud, or enforce agreements.
Business Transfers — If Crownhigh is sold, merged, or acquired, user data may transfer as part of the transaction.
6. Data Retention
We retain information only as long as necessary to operate the platform, comply with legal obligations, resolve disputes, and enforce agreements. Users may delete messages or accounts at any time, subject to backup retention periods.
7. Security
We implement reasonable safeguards including encrypted storage, HTTPS/TLS, authentication protections, access controls, and secure cloud infrastructure. However, no system can guarantee absolute security.
8. Children's Privacy
Crownhigh is not intended for users under 18 years old. We do not knowingly collect information from minors.
9. User Rights
Depending on location, users may have rights to access their data, correct inaccurate data, delete personal data, export data, object to processing, and withdraw consent. Requests may be submitted to privacy@aha.app.
10. California Privacy Rights
California residents may have rights under the CCPA/CPRA including right to know, right to delete, right to correct, and right to opt out of data sales. Crownhigh does not sell personal information.
11. International Users
Users outside the United States acknowledge that information may be processed in the United States or other jurisdictions.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions become effective upon posting.
13. Contact
Crownhigh Personal Voicemail LLC
Email: privacy@aha.app
Website: aha.app
Important Notice
This document is a foundational legal draft for Crownhigh and should be reviewed by a licensed attorney in your jurisdiction before production deployment or public launch. Crownhigh operates in areas involving telecommunications, user-generated content, voicemail routing, audio/video recording, cloud storage, SMS delivery, and caller metadata. Federal, state, and international laws may apply depending on where users are located.